Welcome to Amber Spyglass Ltd
Please note we do not ship daily.
We're a part-time business. We try to pack and ship orders once a week, so it may take us up to 5 working days to post your order.
About Our Store
We usually take a few days to ship orders. This is not because we're mean, but because this isn't our full-time job and our resources are limited. Please bear with us.
We use PayPal as our payments processor. PayPal is secure and offers buyer protection. You don't need a PayPal account: if you don't have one, you can pay with a credit or debit card. We can also accept bank transfer, but we'll need to create an order manually. Please contact us.
Shipping is calculated at checkout. It is less than £4 to the UK on most baskets under 1 kg. Heavier or longer items, including MakerSlide, cost more. Please ignore the bewildering array of choices, and simply select the cheapest option (it should be selected by default). We reserve the right to use a different delivery service.
We also ship to most of Europe, as well as Australia, New Zealand, United States, Canada, and a few other countries. Contact us if the store tells you a shipping method is not available. Orders from outside the EU are not subject to UK VAT; the prices in your shopping cart will be updated automatically. It's easier to order if you log in or register before you check out. When checking out, the cheapest delivery option to your country should already be selected, but please verify. That's usually also the best option. For small weights, we try to use Royal Mail Airmail to save you money; there's no delivery time guarantee, but they aim to deliver in five working days. Larger and longer items are sent by courier.
If you are a company registered for VAT in the EU, please read this.
The store has a pretty good idea how heavy and how big the items are, so it's able to calculate the correct shipping charge. Very occasionally, it's going to make mistakes. If it turns out it's much cheaper to send you your stuff, we'll refund the difference. If, however, the store grossly underestimated the cost, we'll email you and ask for more money. This should happen only rarely, but we apologize in advance if it does.
Follow the progress of updating the store and replenishing our stock on our blog!
Please do not hesitate to contact us with any questions or product suggestions!
